Our Acceptable Use Policy

This Acceptable Use Policy (“AUP”) sets out the rules that apply when you use TELEAUORA’S Services. 

By using our Services, you agree to follow this AUP.  This AUP forms part of your Contract with TELEAUORA. 

 If you do not comply with this AUP, then in accordance with out Terms and Conditions we may suspend or restrict your Service, and we may terminate your Contract. 

Words that are capitalised have the meanings given to them in our Terms and Conditions. 

1. General Principles

You must use our Services lawfully, responsibly, and in a way that does not negatively affect other customers, TELEAUORA’s Network, or the wider public. 

You must not use our Services in any way that: 

  • breaks the law or helps someone else break the law 

  • interferes with the operation or security of TELEAUORA’s Network 

  • harms or disrupts other users 

  • infringes the rights of others (including privacy, copyright, and intellectual property rights) 

2. Illegal or Harmful Use

You must not use the Services to: 

2.1 Commit or promote unlawful activity 

Including (but not limited to): 

  • fraud or identity theft 

  • harassment, stalking or online abuse 

  • making or receiving malicious or nuisance calls 

  • distributing illegal content 

  • purchasing or selling prohibited goods 

  • encouraging or assisting criminal behaviour

2.2 Infringe intellectual property 

You must not upload, share or download copyrighted material without the necessary rights or permissions. 

2.3 Distribute harmful or offensive material 

You must not use the Services to store, transmit or access: 

  • content that is threatening, abusive, defamatory or discriminatory 

  • child sexual abuse material 

  • extremist or terrorist material 

  • malware, viruses, ransomware or similar harmful software 

3. Network Security & Integrity

 You must not do anything that could damage, disrupt, or interfere with: 

  • TELEAUORA’s Network 

  • other telecommunications networks 

  • any devices or systems connected to our Network 

  • the security of the Services 

This includes: 

  • attempting to gain unauthorised access to systems 

  • scanning or probing networks without permission 

  • distributing malware or running infected devices 

  • using your connection to carry out denial-of-service (DoS/DDoS) attacks 

  • altering or tampering with TELEAUORA Equipment 

If TELEAUORA reasonably suspects a device on your network is compromised, we may temporarily block it for security reasons. 

4. Fair Use & Network Management

To ensure a high-quality service for all customers, you must not use our Services in a way that: 

  • causes unreasonable network congestion 

  • bypasses network controls or restrictions 

  • uses automated systems such as bots to send excessive traffic 

TELEAUORA may take proportionate steps to protect the Network, including traffic management measures that comply with Ofcom requirements. 

We do not impose general data usage caps unless stated in your Contract. 

5. Hosting, Servers & Equipment

Unless your Contract explicitly allows it, you must not: 

  • run commercial servers (web, email, FTP, game servers, etc.) on your home broadband connection 

  • operate relay servers or open proxies 

  • provide your connection to others outside your household or business premises 

 You must take reasonable steps to secure your own devices (e.g., set passwords, install security updates). 

TELEAUORA Equipment must not be misused, tampered with, resold or transferred without permission. 

6. Protection of Others’ Data & Privacy

You must not use our Services to: 

  • intercept traffic intended for another person 

  • access another person’s data, device or account without permission 

  • violate privacy laws or data protection rules 

If you process any personal data while using our Services, you must do so legally and responsibly. 

7. Reporting Misuse

If you believe that the Service that we provide you under your Contract has been misused, or you suspect someone else is using our Network unlawfully, please report it immediately: hello@teleauora.com

We will investigate in accordance with the law and with Ofcom requirements. 

8. Action We May Take

If you breach this AUP, in accordance with our Terms and Conditions TELEAUORA may take reasonable steps including but not limited to: 

  • contacting you to resolve the issue 

  • suspending your Service 

  • restricting certain types of traffic 

  • terminating your Contract  

  • cooperating with law enforcement, regulators or other telecommunications operators 

We will always act proportionately and will normally contact you before taking action unless doing so would risk harm or unlawful activity continuing. 

9. Changes to this AUP

10. Contact Us

If you have questions about this AUP, contact us at: 

hello@teleauora.com
or submit a Contact Form and we’ll be in touch with you.